The session on storytelling and communication techniques was particularly rich in teachings.
She highlighted the importance of how we convey a message, not only in substance but also in form.
I remember three key points:
1.Overcoming objections: knowing how to anticipate and respond confidently to resistance.
- through change: adapting communication to inspire and reassure during periods of transition.
3Illustrate a point and clarify the meaning: use concrete examples and stories to make the message more understandable and striking.
These lessons are essential to develop effective and impactful communication, especially in the role of leader.
KABAMBA NKAYA Cornelly,
Belgium